RESUME 

 Carsten Ley 

born 1975 in Crailsheim, Germany 

studied in 2001 in the UK

lived and worked from 2003 to 2006 in Mexico

residing since 2012 in Vietnam

Entrepreneur, Enabler & Project Lead in Customer Experience, Agile / Change Management & Business Transformation. Leading large scale project implementations in Europe, Latin-America & South-East Asia. Experienced public speaker and trainer.

 WORK EXPERIENCE 

Asia PMO |   Founder & Consultant   |   since 2018

Lazada VN |   VP Customer Experience & Service   |   2016 - 2018

Home Credit VN |  CX & Project Manager   |   2013 - 2016

Deloitte Europe |  Project & Change Consultant   |   2008 - 2012

Previous work assignments in Citibank Germany, VW Mexico, Rolls-Royce UK and IBM Germany for Project Management, Employee Experience & Training

 Special Skills 

Straight-talker, spontaneous, funny and sharp. Broad knowledge about various industries and economical, social and cultural topics. 

High energy performances with vast audience interaction and animation.

Fluent in German, English and Spanish.

Part-time Stand-up Comedian.

 Achievements 

CCXP Certified Customer Experience Professional
PMI PMP Certification
Global CX Thought Leader 2020
PMO Global Awards Judge 2020

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