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Carsten Ley

born 1975 in Crailsheim, Germany 

studied and worked in 2001 in the UK

lived and worked from 2003 to 2006 in Mexico

residing since 2012 in Vietnam

Entrepreneur, Enabler & Project Lead in Customer Experience, Agile / Change Management & Business Transformation. Leading large scale project implementations in Europe, Latin-America & South-East Asia. Experienced public speaker and trainer.


Asia PMO |   Founder & Consultant   |   since 2018

Lazada VN |   VP Customer Experience & Service   |   2016 - 2018

Home Credit VN |  CX & Project Manager   |   2013 - 2016

Deloitte Europe |  Project & Change Consultant   |   2008 - 2012

Previous work assignments in Citibank Germany, VW Mexico, Rolls-Royce UK and IBM Germany for Project Management, Employee Experience & Training

Special Skills

Straight-talker, spontaneous, funny and sharp. Broad knowledge about various industries and economical, social and cultural topics. 

High energy performances with vast audience interaction and animation.

Fluent in German, English and Spanish.

Part-time Stand-up Comedian.


CCXP Certified Customer Experience Professional
PMI PMP Certification
Global CX Thought Leader 2020
PMO Global Awards Judge 2020

Download Full Resume

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