Leverage by Collaboration!
* The difference between customer data and feedback
* How to use OKRs by task force
* Command & control culture versus participative culture
* OKRA - OKRs + Actions
How to start in Tech?
It's new too late to start with Tech industry. My journey from corporate consulting & banking to became a Tech consultant, Keynote Speaker & Business Trainer for Customer Experience & OKRs
Small town boy goes global
Radio Interview with the Phoenix Business RadioX and Joe Pusz about my journey from small town banking in Germany to Project Management in Vietnam and finally Transformation Consulting on a global scale
CX starts with Projects!
In this episode, we talk about starting with a CX project to initiate your CX process in the organization or trying / testing Customer Experience management.
Listen to your Customer!
With so many touchpoints and automated ratings a lot of companies forget to genuinely listen to customer and act on their feedback rather than just on datapoints.
CX Strategy by OKRs
Interview by SurveySensum how Customer Experience can be one of the main company OKRs. It is very powerful to ask yourself what will our company do in the next 3 months for customer rather than just profit targets
KPIs are Boring!
In this episode, we talk about the benefits of OKRs vs. KPIs, why managing experience start with listening and the advantages of being an entrepreneur.
How to contribute as a CX and Organisation consultant to Digital Transformation and why Customer Experience is key for this discipline
CX Failures in Tech
Interview by ICT Podcast how Customer Experience why Tech companies struggle with CX beyond UI/UX and how tech is not the magic bullet for every issue the customer is facing.