Podcasts
How to use OKRs in Projects
CX Strategy by OKRs
From Deloitte to OKR Asia Building a Consulting Firm
Podcast interview with the Digital Project Manager how to use Objectives and Key Results (OKRs) to align project delivery with overall business strategy and integrating OKRs into your project management practice.
How to start in Tech?
It's new too late to start with Tech industry. My journey from corporate consulting & banking to became a Tech consultant, Keynote Speaker & Business Trainer for Customer Experience & OKRs
Small town boy goes global
Radio Interview with the Phoenix Business RadioX and Joe Pusz about my journey from small town banking in Germany to Project Management in Vietnam and finally Transformation Consulting on a global scale
CX starts with Projects!
In this episode, we talk about starting with a CX project to initiate your CX process in the organization or trying / testing Customer Experience management.
How to manage Customer & Employee Experience
Listen to your Customer!
With so many touchpoints and automated ratings a lot of companies forget to genuinely listen to customer and act on their feedback rather than just on datapoints.
Interview by SurveySensum how Customer Experience can be one of the main company OKRs. It is very powerful to ask yourself what will our company do in the next 3 months for customer rather than just profit targets
Podcast interview with EGN (Executive Global Network) Singapore on how to manage & improve Customer & Employee Experience in an agile and volatile environment
KPIs are Boring!
In this episode, we talk about the benefits of OKRs vs. KPIs, why managing experience start with listening and the advantages of being an entrepreneur.
Linh Podetti interviews Carsten Ley, founder of OKR Asia & Asia PMO, a German consultant who left Deloitte, moved to Vietnam, and built a Strategy, OKR and Project Consultancy serving clients across SEA and beyond.
Digitally Transformed?
How to contribute as a CX and Organisation consultant to Digital Transformation and why Customer Experience is key for this discipline
CX Goalkeeper
Get CX done with OKRs
Podcast interview with the CX Goalkeeper to understand the basic of OKRs and how goalsetting and tracking can help to implement Customer Experience projects