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Podcasts

How to use OKRs in Projects

CX Strategy by OKRs

Small town boy goes global

How to start in Tech?

Podcast interview with the Digital Project Manager how to use Objectives and Key Results (OKRs) to align project delivery with overall business strategy and integrating OKRs into your project management practice.

Leverage by Collaboration!

It's new too late to start with Tech industry. My journey from corporate consulting & banking to became a Tech consultant, Keynote Speaker & Business Trainer for Customer Experience & OKRs

How to manage Customer & Employee Experience

Listen to your Customer!

With so many touchpoints and automated ratings a lot of companies forget to genuinely listen to customer and act on their feedback rather than just on datapoints.

Interview by SurveySensum how Customer Experience can be one of the main company OKRs. It is very powerful to ask yourself what will our company do in the next 3 months for customer rather than just profit targets

Radio Interview with the Phoenix Business RadioX and Joe Pusz about my journey from small town banking in Germany to Project Management in Vietnam and finally Transformation Consulting on a global scale

Digitally Transformed?

How to contribute as a CX and Organisation consultant to Digital Transformation and why Customer Experience is key for this discipline

CX Goalkeeper

Get CX done with OKRs

* The difference between customer data and feedback

* How to use OKRs  by task force

* Command & control culture versus participative culture

* OKRA - OKRs + Actions

Podcast interview with EGN (Executive Global Network) Singapore on how to manage & improve Customer & Employee Experience in an agile and volatile environment

CX starts with Projects!

Podcast interview with the CX Goalkeeper to understand the basic of OKRs and how goalsetting and tracking can help to implement Customer Experience projects

KPIs are Boring!

In this episode, we talk about starting with a CX project to initiate your CX process in the organization or trying / testing Customer Experience management.

In this episode, we talk about the benefits of OKRs vs. KPIs, why managing experience start with listening and the advantages of being an entrepreneur.

@ 2020 by Carsten Ley

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